Frequently Asked Questions (FAQs)
Below we have listed some of the most commonly asked questions to help both the hammer wielding loom smashers and the avid keyboard warriors navigate the online services of PAAS Web. If you have any other webby queries email Don’t forget to include your membership number.
Why are some members able to access the PAAS website and I’m not?
Historically there have been a number of different places storing various parts of PAAS information technology. We are rationalising and simplifying this arrangement and have already achieved this with the New PAAS Website and the New PAAS Members Area. However, odd pages from our old website and members area were lurking in out of the way dusty corners. In the main, we had ensured that should you click one of these old odd pages you were automatically redirected to the correct new location.
One such dusty corner was the home of our Old Forum. When the Old Forum finally passed away on Tuesday 28th July 2020, along with it went all the old odd pages.
If you are struggling to access the New Website or New Members Area, it is likely that you have saved on your device or account one of these old odd pages. Now that they’ve gone completely any automatic redirect cannot happen at all. Instead you get an error message saying something like ‘the server cannot be found’.
OK, I get that. So, where is this ‘saved old odd page’ on my device?
The old odd page that you have saved could be either a Bookmark or within you Favourites List. If you have associated the old odd page with a saved username and password it is likely to be stored within your *web browser or within your linked account.
*To be clear we are talking about your web browser, not your preferred search engine. Confusingly Google offers a search engine called Google and a web browser called Google, (although most users will be using the Google Chrome browser). Other web browsers include Microsoft’s Edge and Internet Explorer and Apples Safari to name a few.
So how do I replace it with the new correct page?
If the old odd page is stored as a Bookmark or within your Favourites List simply delete it. Then from your search engine type paas.co.uk Once the PAAS Home Page opens correctly you can then re-save it to your Bookmarks or Favourite List. You can also save a link to the login screen of the Members Area.
If you have the old odd page associated with your username and password. You will need to remove it from your device’s **cache. You may be able to view your stored passwords and delete the single incorrect entry or you may need to completely clear your cache. There are two things to bear in mind;
- Clearing your cache completely will erase all of your saved passwords, so be sure to make a note of them first.
- If your passwords are stored in an account accessible across all your devices make sure you stay logged in to your account to clear the old odd page from everywhere.
**Your device’s cache is a location where information is stored for easy future retrieval.
Clearly it is not practical to list here all the steps necessary on every device and browser. However if you’ve tried the above and it’s still not working message me at and I’ll see what further advice I can offer. Don’t forget to mention what device and browser you are using and as always, include your membership number in all communication.
Why am I receiving emails from PAAS?
We have implemented an emailing system for you to receive important updates on the information you need to go fishing. We try to keep the emails brief and include a title listing the waters affected. Emails may not contain all the relevant information but they will include links to where you can find out more, usually within the Members Area. You can unsubscribe from this service but we would urge you not to, if the latest email is not of interest, just delete it. The next one might have important information on your favourite water. Note: we will never share your contact details with third parties and we will never send you marketing messages.
What’s the difference between the Web Site the Members Area and The Forum?
Yes, they look the same but they are very different. The Web Site at www.paas.co.uk is essentially our public face on the internet. It’s aimed at encouraging potential members to join our waiting list and to help prospective water owners gain an understanding of the Society. It also allows us to occasionally make announcements to the wider public. It’s perhaps helpful to think of the Web Site as if it were printed, it doesn’t change often. As an existing member, the Web Site itself will be of limited interest.
The Members Area at www.paas.co.uk/membersarea is a very different kettle of fish. Perhaps it’s easiest to think of The Members Area as being hidden behind the Web site. The Members Area is very much a ‘live’ web area, it is linked with both our Waters and Membership Databases. Changes made to the Waters Database are instantly reflected on The Waters Guide and when you renew your membership or book a Balloted Water the change is instant. The Notice Board, (the page that opens after login), provides the latest up-to-the-minute information on rule changes, new waters, emergency closures, and many other items that might have an impact on your fishing today or in the coming days.
To access the Members Area, you need to register with your username which is your registered email address and create your own unique password. During registration your details are checked to confirm you are a current member. If your membership lapses or you have not yet renewed for the current year access is denied until you renew.
What about the Prince Albert Angling Society Facebook site?
We have maintained the PAAS Facebook Page exclusively for junior members.
So what’s the difference between the Forum and Facebook Group?
Essentially not much, the Forum or more properly ‘Forums’ and our Facebook Group at www.facebook.com/groups/PAAS are social networking apps, offered to members to make it easy to connect with and share with other members. You’ll need a Facebook account first to access the Facebook Group but access to the Forum is from within the Members Area. You’ll get a notification from Facebook each time there’s a new post, with the Forums you need to log in to our Members Area to get your notifications and to see what’s new. The Forum is divided into categories or sub-forums, then further divided into topics. Perhaps one important difference is that Facebook allows anyone over 13 to register, the Forum is restricted to adults.
Can I message the committee via Facebook or the Forums?
You can contact any member of the committee via their email address or phone number in your card or via the contact forms within the Members Area. The committee maintains a policy of not responding to any social media posts. However, our team of moderators may from time to time draw attention to significant issues commented on by many individuals.
Is my personal information safe?
We have invested significantly to ensure that your information is secure, as always you should never reveal your password to anyone. Full access to your data is limited to just two Data Controllers within the committee and some other committee members have limited access. We have a robust Data Protection Policy based on best practice and government guidance. Our Privacy Statement sets out the general principles and the full policy is available on request. You’ll notice that the only cookies we use are purely functional and we never share your data with anyone. Frankly, your personal information held by PAAS is probably more secure than it is on your own device!
Why does my registration fail when I try to access the Members Area?
There are a few common reasons why your registration might fail:
- Do not enter the prefix letter to your membership number.
- When you register for the Members Area your details are automatically checked against your membership record. If there is an error in your membership record your registration will fail. Use the ‘Change your details’ form on the Your Details tab to update your membership record.
- A registered email address is required. You may have been a member since before email was widely used and we may not have an email address associated with your membership. Use the ‘Change your details’ form on the Your Details tab to update your membership record.
- Your current email address does not match the email address associated with your membership. Use the ‘Change your details’ form on the Your Details tab to update your membership record.
- The username and password must be at least 6 characters.
- You must enter your postcode in the correct format – with a space. i.e. XXX(space)XXX
- You have already registered. Contact to recover your login credentials.
I’ve registered for the Members Area so why does my login fail?
There are few common reasons why your login might fail:
- Your membership has lapsed or you’ve not yet renewed for the current membership year.
- When entering your Postcode use a space. i.e. XXX(space)XXX
- If you registered some time ago and or have saved your login credentials, locally on your device or with a service like Google to autofill, from time to time you may find you need to re-enter your details manually.
- Don’t copy ‘n’ paste – Type it. Copy and pasting a password or username can result in a space being added at the end and the database recognise the space as a character of the username and or password.
- If a username or password includes the users actual name some devices recognise it and capitalise the first letter confusing the databases.
- You’ve forgotten your username or password. We do retain both your username and password so just message
Note: Your login will time-out after a period of inactivity to protect your personal information.
Why is the Waters Map so inaccurate?
The Waters Map at www.paas.co.uk/waters is just a rough guide to prospective members to the range of waters available with PAAS. It is neither accurate nor up to date. We are working on plans to create a ‘live’ geographical Waters Map for members subject to cost.
Where have the What3words listings gone?
As we’ve added the new ‘Status’ column in The Waters Guide, the What3words listing is now under the little green plus symbol to the left of each water.
We have adopted what3words to locate at least one car parking location on each of our waters to help you navigate to the water. What3words can be used via your web browser or the free what3word app. The app is available for IOS and Android and works offline which is ideal for waters with unreliable data connection. For more information visit the ‘More’ tab in the Members Area.
Help! I’ve re-sorted the list of The Waters Guide with the little arrows. How to I reset it?
Click The Waters Guide tab again, the page will refresh and reset to the default order. If you’ve search for a water, click the ‘x’ in the search box to reset the list to default.
My details are incorrect in the Members Area. Why can’t I change them?
For security you cannot update or edit your own details within the Members Area. You can reset your password. Use the ‘Change your details’ form on the Your Details tab to update your membership record.
Are there Map Book pages for the Trout Syndicate Waters available with membership?
Yes, there are on-line only versions of Map Book pages of all the Trout Syndicate Ticket Waters in the ‘More’ tab within the Members Area.